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Refund Policy

Refund & Cancellation Policy

Quicksy 
Last Updated: 11/02/2026

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1. Introduction

This Refund & Cancellation Policy outlines the terms under which cancellations and refunds are handled on www.quicksy.com.au (“Platform”).

Quicksy (“Quicksy”, “we”, “our”, or “us”) operates as a marketplace platform connecting customers with independent service providers (“Service Providers”).

All services are provided by independent Service Providers.

2. Nature of Bookings

When a customer makes a booking through Quicksy:

  • The service agreement is between the customer and the Service Provider.

  • Quicksy facilitates the booking and payment process.

  • Quicksy may collect and hold payments on behalf of Service Providers.

Refunds and cancellations are subject to this policy and applicable Australian Consumer Law.

3. Customer Cancellations

3.1 Cancellation Before Confirmation

If a booking is cancelled before it is confirmed by a Service Provider:

  • A full refund will be issued.

3.2 Cancellation After Confirmation

If a booking is cancelled after confirmation:

  • More than 24 hours before scheduled service:
    → Customer may receive a full refund, minus any processing fees.

  • Within 24 hours of scheduled service:
    → A cancellation fee may apply (up to 100% of the booking fee depending on Service Provider terms).

3.3 No-Show by Customer

If a customer is not present at the agreed service time:

  • The booking may be treated as completed.

  • No refund will be issued.

4. Service Provider Cancellations

If a Service Provider cancels:

  • The customer will receive a full refund.

  • Quicksy may assist in finding a replacement provider.

Repeated cancellations by Service Providers may result in account suspension.

5. Refund Eligibility

Refunds may be considered where:

  • The service was not delivered.

  • The Service Provider failed to attend.

  • There was a significant failure under Australian Consumer Law.

  • There is clear evidence of misconduct.

Refund requests must be submitted within 7 days of the scheduled service.

6. Non-Refundable Situations

Refunds may not be issued for:

  • Change of mind.

  • Minor dissatisfaction where service was completed.

  • Delays caused by the customer.

  • Inaccurate information provided by the customer.

  • Circumstances outside the Service Provider’s control (e.g., weather, access issues).

7. Dispute Process

If a dispute arises:

  1. Customers must first contact the Service Provider directly.

  2. If unresolved, customers may contact Quicksy support.

  3. Quicksy may request evidence (photos, messages, invoices).

  4. Quicksy may mediate but does not guarantee resolution outcomes.

Final refund decisions remain at Quicksy’s discretion, subject to Australian Consumer Law.

8. Processing Time

Approved refunds will be processed within:

  • 5–10 business days

Refunds will be issued to the original payment method.

Processing times may vary depending on the payment provider.

9. Platform Fees

Quicksy platform service fees and transaction processing fees may be non-refundable unless required by law.

10. Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies rights under the Competition and Consumer Act 2010 (Cth).

Customers are entitled to remedies for major failures in accordance with Australian Consumer Law.

11. Changes to This Policy

Quicksy reserves the right to update this policy at any time.

The updated version will be published on our Website with a revised date.

12. Contact

Quicksy 
Email: info@quicksy.com.au
Website: www.quicksy.com.au

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